Refund policy

Thank you for shopping with us at Renewed Office Interiors. We strive to provide a high-quality experience from start to finish. However, we understand that sometimes the need may arise to return or exchange a product. This Warranty & Return Policy outlines the terms and conditions for warranty and returns for purchases made through our online store.

Return Policy

1. Eligibility:

   • To be eligible for a return or exchange, items must be in their original condition and packaging, including all accessories, manuals, and documentation.
   • The return or exchange request must be initiated within 30 days from the date of delivery.

2. Return Process:

   • To initiate a return or exchange, please contact our customer support team at info@renewedofficeinteriors.com. Provide your order details and reason for the return.
   • Our customer support team will guide you through the return process and provide you with a return merchandise authorization (RMA) number, if applicable.
   • Ensure that items are securely packaged to prevent damage during return shipment. We recommend using the original packaging if possible.
   • Include the RMA number, if provided, on the return package and clearly label it.
   • Ship item to the address provided by our customer support team.

3. Return Shipping:

   • The customer is responsible for return shipping costs unless the return is due to a defective or damaged product.
   • We recommend using a trackable shipping service and obtaining proof of shipment to ensure safe delivery of the returned item.
   • We are not responsible for any lost or damaged items during the return shipping process.
     
   • Returns must be received within 45 days of the original delivery date.

4. Refunds and Exchanges:

   • Once we receive and inspect the returned items, we will notify you of the status of your return or exchange.
   • If the return is approved:
     • For a refund: A refund will be issued to the original payment method used for the purchase within 14 days.
     • For an exchange: We will arrange for the replacement item to be shipped to you promptly.

5. Non-Returnable Items:

   • Customized or personalized orders are generally not eligible for return or exchange, unless they are defective or damaged upon arrival. Please contact our customer support team for assistance in such cases.

6. Damaged or Defective Items:

   • If your order arrives damaged or defective, please notify us within 7 days of delivery. Provide us with details and supporting evidence (such as photos) of the damage or defect.
   • Our customer support team will guide you through the return or exchange process and arrange for a replacement or refund, as applicable.

Please note that this Return Policy is subject to change without prior notice. It is your responsibility to review and familiarize yourself with the most recent version of our Return Policy before making a purchase or initiating a return.

 

Warranty

Our eBooths are covered by limited warranty against defects in materials and workmanship for a period of 2 years from the ship date. eBooth reserves the right to repair or replace defective merchandise at its sole discretion. This limited warranty does not extend to other materials supplied by the purchaser or damage caused by shipping, accident, abuse, misuse, cleaning, or normal wear and tear. All other warranties express or implied are excluded.

If you have any questions or need further assistance, please contact our customer support team at info@RenewedOfficeInteriors.com. We are here to help and ensure your satisfaction.

Thank you for choosing Renewed Office Interiors.